Terms of Use

Prices


Prices are subject to change without notice. Prices invoiced will be the price in effect at the time of shipping or pickup. GST, PST and HST will be charged separately on the invoice. Provincial Sales Tax exemptions are allowed if the customer provides an exemption form to be kept on file.

Credit Policy


For those with established records of prompt payment, we are glad to grant reasonable credit terms (Net 30 days). New accounts are cash until they establish a record with us. We require in-trade and bank references for establishment of our credit. The minimum charge on an account is $25.00. Interest on overdue accounts is 1.5% per month.

Download a credit application.

Warranty


Items returned for a warranty exchange, replacement or repair must be accompanied with an invoice. It is our policy to follow the manufacturer with regard to warranty claims. Updates of manufacturers’ warranty products are available upon request.

Returned Merchandise


Our policy is not to accept returned goods. All sales are final when the customer takes receipt of the goods. However, products in new and re-saleable condition may be returned. A return is acceptable if:

  1. Our office is aware of the return and authorization has been given.
  2. Goods are returned with invoice.
  3. An administration charge of 15% or minimum $10.00 and delivery charge (if applicable) will be deducted from credit.
  4. It is within three months of purchase.
  5. Shipments are prepaid to the originating VBI location.

Shipping


All shipments are F.O.B. our warehouse. Delivery terms available upon request. Orders may be shipped either Purolator, Cardinal Overnight Couriers, United Parcel Service or Federal Express. For large and bulky orders we also offer delivery by Vanden Bussche's own carriers. Contact us to learn more about our shipping options, or get started by submitting a project enquiry online.

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